Classe 9
Downloadable computer software for application and database integrationdownloadable application programing interface (api) software for integration in customer relationship management (crm)downloadable computer software for facilitating staffing interactions with contact centers and workforce managementdownloadable computer telephony software, namely, downloadable computer programs and downloadable computer telecommunications programs for combining and integrating voice and data communications with computer technologiesdownloadable computer software for controlling, monitoring, analyzing, recording, providing, programming, routing, interacting with and responding to voice or electronic information from customers in contact center managementdownloadable computer software for controlling internal and external voice and data communication for an organization's computer systemdownloadable computer software for handling and integrating an organization's directory services, operator services, answering services, call routing, call distribution, calling services, voice response and customized, customer specific applications in the customer service fielddownloadable computer software for workforce managementdownloadable computer software for speech recognition and analyticsdownloadable computer software for analysis of data and running reportsdownloadable software development kits (sdk)
Classe 38
Telecommunication services in the nature of providing telephone services with various telephone features, namely, a dedicated toll-free number, voicemail, multiple mailbox extensions, telephone message notification, detailed call reports, call waiting, call identification, call forwarding, and message waitingvoicemail servicestelecommunication services, namely, providing advanced calling features, namely, changing one's caller id, recording calls, changing the sound of one's voice over the phone, and straight-to-voicemail callscall recording servicesinternational telephone servicesproviding telephone conferencing servicestelecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waitingautomated telephone voice message services
Classe 42
Providing online non-downloadable cloud computing software for contact center managementsoftware as a service (saas) for contact center managementcustomization and implementation of computer software for contact center managementconsulting services in the field of design and customization of software for contact center managementapplication service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing systemplatform as a service (paas) featuring computer software platforms for contact center managementcomputer services, namely, programming of customized web pages featuring user-defined information, which includes social networking content, new media content, and other on-line contentproviding online non-downloadable software for social media management, social media user engagement, for enabling transmission, accessing, uploading, posting, showing, displaying, tagging, sharing, and providing of electronic media and information over the internet or other communications networkssoftware as a service (saas) service featuring software for text, audio and video recording services, text, audio and video transcription services, tagging, annotating, searching, sharing, reviewing and analyzing audio and video contentsoftware as a service (saas) services for data visualization, creating, storing, managing, sharing, linking and arranging data, for creating reports, for task and project issue tracking, task and project management, content sharing and general work managementsoftware as a service (saas) services featuring software using artificial intelligence for machine learning, voice and speech recognition, determining intent, emotion, sentiment, and for predicting customer and business needs and selecting, sharing and providing relevant content for use in the field of customer relationship management and workforce managementapplication service provider featuring application programming interface (api) software for integration of telecommunications services, workforce management, and data management tools and solutions into a website or software applicationproviding application programming interface (api) software for integration of machine-learning and artificial intelligence into websites and online softwarecomputer services, namely, providing technology in the nature of providing online non-downloadable software that allows users to explore and manage connections to existing and emerging application programming interfaces (APIs) via an interactive website
