TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
06/29/2026
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Official data from USPTO
ALVARIA
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Active USPTO registrationType: WordOffice: United States
Risk and opportunity diagnosis
Executive reading for naming, filing, and monitoring decisions.
USPTO status
Active USPTO registration
Case type
Application and registration
Recorded events
30
Latest update
07/02/2026
Trademark type
Word
Nice classes
9, 42
Filing date
04/12/2021
Registration date
11/01/2022
Expiration date
-
Complete case details
Structured fields from the responsible authority and the official record.
Status date
11/01/2022
Last transaction
07/02/2026
Responsible office
United States Patent and Trademark Office
Status code
700
Official register
Principal Register
Filing basis
Intent to use
First use anywhere
05/10/2021
First use in commerce
05/10/2021
Drawing code
4
Owner type
03
Owner location
WESTFORD, MA, US
Examiner
BERLIN, JUSTIN E
Law office
N70
Current location
PUBLICATION AND ISSUE SECTION
Holders and representatives
Holders
ALVARIA, INC.
Aspect Software, Inc.
Representatives
Daniel J. Bourque Maine Cernota & Curran
Technical classification
Nice Classes
Class 9Class 42
Vienna Codes
No Vienna codes available.
Goods and services
Class 9
Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiatingintegratingroutingcontrolling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN)VoIP telephone contactsemailwebchatIMSMStextsocial media and facsimile contacts; Downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switchesinteractive voice response units (IVR) and telephone dialers; Downloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD)auto dialeroutbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephoneemailwebchatIMSMStextsocial media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD)auto dialeroutbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephoneemailwebchatIMSMStextsocial media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generationcreating desktop and management tools for customer contact centerscreating and managing workforce schedulesworkforce job performance and workforce skills; Downloadable computer software for managing web chatinteractive voice response (IVR)real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN)VoIP telephone contactsemailwebchatIMsocial media and facsimile contacts; Downloadable computer software for creating desktop and management tools for customer contact centers; Downloadable computer software for integrating customer relationship management with customer contact centers; Downloadable computer software for the creationdevelopment and deployment of computer telephony applicationsfor integration of customer communications networks and telecommunications networksfor routing managementenhancementconfiguration of communications over telecommunications and computer communications networks; Downloadable computer software for use in connection with customer contact centers and back office operationsproviding workforce managementcontact interaction quality monitoringcall recordingcall screeningcontact surveyseLearningperformance managementspeech analyticscoachingdesktop analytics and PCI compliance; Downloadable computer software for use in parsingspeech taggingaccessing morphological information in an application programming interface in the field of software programming and development
Class 42
Consulting services in the field of designing software and hardwareimplementing software and hardwaresoftware and hardware system integrationfor use in customer contact centerscustomer relationship management and workforce optimization; Consulting services in the field of optimizing the operational performancecontrolling the operational performance and monitoring the operational performance of reporting software and hardware used for customer contact centerscustomer relationship management and workforce optimization; Software as a service (SAAS) serviceshosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilitiesin the nature of initiatingintegratingroutingcontrolling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN)VoIP telephone contactsemailwebchatIMSMStextsocial media and facsimile contacts; Providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switchesinteractive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD)auto dialeroutbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used for intelligent contact routing via telephoneemailwebchatIMSMStextsocial media and fax; Providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD)auto dialeroutbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used to manage web chatinteractive voice response (IVR)real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN)VoIP telephone contactsemailwebchatIMsocial media and facsimile contacts; Providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; Providing temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centers; Providing temporary use of online non-downloadable software for the creationdevelopment and deployment of computer telephony applicationsfor integration of customer communications networks and telecommunications networksfor routing managementenhancementconfiguration of communications over telecommunications and computer communications networks; Providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operationsproviding temporary use of non-downloadable computer software providing workforce managementcontact interaction quality monitoringcall recordingcall screeningcontact surveyseLearningperformance managementspeech analyticscoachingdesktop analytics and PCI compliance; Providing temporary use of online non-downloadable software for use in parsingspeech taggingaccessing morphological information in an application programming interface in the field of software programming and development
Publications
History of USPTO decisions and trademark events.
30 publications found
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
06/29/2026
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
06/29/2026
TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
07/02/2024
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
07/02/2024
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
07/02/2024
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
04/17/2024
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
03/27/2024
NRCC
NOTICE OF REGISTRATION CONFIRMATION EMAILED
11/01/2022
R.PR
REGISTERED-PRINCIPAL REGISTER
11/01/2022
SUNA
NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED
09/28/2022
CNPR
ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED
09/27/2022
SUPC
STATEMENT OF USE PROCESSING COMPLETE
09/17/2022
AITU
CASE ASSIGNED TO INTENT TO USE PARALEGAL
09/16/2022
IUAF
USE AMENDMENT FILED
09/01/2022
EISU
TEAS STATEMENT OF USE RECEIVED
09/01/2022
TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
06/15/2022
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
06/15/2022
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
06/15/2022
NOAM
NOA E-MAILED - SOU REQUIRED FROM APPLICANT
03/01/2022
NPUB
OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
01/04/2022
PUBO
PUBLISHED FOR OPPOSITION
01/04/2022
NONP
NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
12/15/2021
CNSA
APPROVED FOR PUB - PRINCIPAL REGISTER
12/02/2021
DOCK
ASSIGNED TO EXAMINER
12/01/2021
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
09/22/2021
NWOS
NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
07/19/2021
ASGN
AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP
06/16/2021
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
05/19/2021
NWAP
NEW APPLICATION ENTERED
04/15/2021
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