TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
06/29/2026
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Official data from USPTO
GOOD CALL.
Did you know this trademark is already registered in United States?
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Active USPTO registrationType: WordOffice: United States
Quick snapshot
GOOD CALL.
ST13
US500000088490453Class
9, 42
Filing
88490453
Registration
6212114
Risk and opportunity diagnosis
Executive reading for naming, filing, and monitoring decisions.
USPTO status
Active USPTO registration
Case type
Application and registration
Recorded events
40
Latest update
06/30/2026
Trademark type
Word
Nice classes
9, 42
Filing date
06/26/2019
Registration date
12/01/2020
Expiration date
-
Complete case details
Structured fields from the responsible authority and the official record.
Status date
12/01/2020
Last transaction
06/30/2026
Responsible office
United States Patent and Trademark Office
Status code
700
Official register
Principal Register
Filing basis
Intent to use
First use anywhere
2019-06-00
First use in commerce
2020-08-00
Drawing code
4
Owner type
03
Owner location
WESTFORD, MA, US
Examiner
COHEN, ROBERT ANDREW
Law office
L30
Current location
PUBLICATION AND ISSUE SECTION
Holders and representatives
Holders
ALVARIA, INC.
Aspect Software, Inc.
Representatives
Daniel J. Bourque Maine Cernota & Curran
Technical classification
Nice Classes
Class 9Class 42
Vienna Codes
No Vienna codes available.
Goods and services
Class 9
Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiatingintegratingroutingcontrolling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN)VoIP telephone contactsemailwebchatIMSMStextsocial media and facsimile contacts; Downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switchesinteractive voice response units (IVR) and telephone dialers; Downloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD)auto dialeroutbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephoneemailwebchatIMSMStextsocial media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD)auto dialeroutbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephoneemailwebchatIMSMStextsocial media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generationcreating desktop and management tools for customer contact centerscreating and managing workforce schedulesworkforce job performance and workforce skills; Downloadable computer software for managing web chatinteractive voice response (IVR)real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN)VoIP telephone contactsemailwebchatIMsocial media and facsimile contacts; Downloadable computer software for creating desktop and management tools for customer contact centers; Downloadable computer software for integrating customer relationship management with customer contact centers; Downloadable computer software for the creationdevelopment and deployment of computer telephony applicationsfor integration of customer communications networks and telecommunications networksfor routing managementenhancementconfiguration of communications over telecommunications and computer communications networks; Downloadable computer software for use in connection with customer contact centers and back office operationsproviding workforce managementcontact interaction quality monitoringcall recordingcall screeningcontact surveyseLearningperformance managementspeech analyticscoachingdata encryptiondesktop analytics and PCI compliance; Downloadable computer software for use in parsingspeech taggingaccessing morphological information in an application programming interface in the field of software programming and development
Class 42
Consulting services in the field of designingimprovingintegratingimplementingoptimizingcontrollingtraining and monitoring of customer contact centercustomer relationship managementworkforce optimizationcustomer contact center reporting hardware and software; Software as a service (SAAS) serviceshosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilitiesin the nature of initiatingintegratingroutingcontrolling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN)VoIP telephone contactsemailwebchatIMSMStextsocial media and facsimile contacts; Providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switchesinteractive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD)auto dialeroutbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used for intelligent contact routing via telephoneemailwebchatIMSMStextsocial media and fax; Providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD)auto dialeroutbound predictive dialing and campaign management; Providing temporary use of online non-downloadable computer software for intelligent contact routing via telephoneemailwebchatIMSMStextsocial media and fax; Providing temporary use of online non-downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generationcreating desktop and management tools for customer contact centerscreating and managing workforce schedulesworkforce job performance and workforce skills; Providing temporary use of online non-downloadable software used to manage web chatinteractive voice response (IVR)real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN)VoIP telephone contactsemailwebchatIMsocial media and facsimile contacts; Providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; Providing temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centers; Providing temporary use of online non-downloadable software for the creationdevelopment and deployment of computer telephony applicationsfor integration of customer communications networks and telecommunications networksfor routing managementenhancementconfiguration of communications over telecommunications and computer communications networks; Providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operationsproviding temporary use of non-downloadable computer software providing workforce managementcontact interaction quality monitoringcall recordingcall screeningcontact surveyseLearningperformance managementspeech analyticscoachingdata encryptiondesktop analytics and PCI compliance; Providing temporary use of online non-downloadable software for use in parsingspeech taggingaccessing morphological information in an application programming interface in the field of software programming and development
Publications
History of USPTO decisions and trademark events.
40 publications found
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
06/29/2026
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
06/29/2026
REM1
COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED
12/01/2025
TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
07/02/2024
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
07/02/2024
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
07/02/2024
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
04/17/2024
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
03/27/2024
TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
06/15/2022
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
06/15/2022
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
06/15/2022
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
09/22/2021
ASGN
AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP
06/16/2021
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
05/19/2021
R.PR
REGISTERED-PRINCIPAL REGISTER
12/01/2020
SUNA
NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED
10/27/2020
CNPR
ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED
10/26/2020
SUPC
STATEMENT OF USE PROCESSING COMPLETE
10/02/2020
AITU
CASE ASSIGNED TO INTENT TO USE PARALEGAL
10/02/2020
IUAF
USE AMENDMENT FILED
09/17/2020
EISU
TEAS STATEMENT OF USE RECEIVED
09/17/2020
NOAM
NOA E-MAILED - SOU REQUIRED FROM APPLICANT
06/02/2020
NPUB
OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
04/07/2020
PUBO
PUBLISHED FOR OPPOSITION
04/07/2020
NONP
NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
03/18/2020
CNSA
APPROVED FOR PUB - PRINCIPAL REGISTER
03/04/2020
XAEC
EXAMINER'S AMENDMENT ENTERED
03/04/2020
GNEN
NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED
03/04/2020
GNEA
EXAMINERS AMENDMENT E-MAILED
03/04/2020
CNEA
EXAMINERS AMENDMENT -WRITTEN
03/04/2020
TEME
TEAS/EMAIL CORRESPONDENCE ENTERED
02/28/2020
CRFA
CORRESPONDENCE RECEIVED IN LAW OFFICE
02/28/2020
TROA
TEAS RESPONSE TO OFFICE ACTION RECEIVED
02/28/2020
GNRN
NOTIFICATION OF NON-FINAL ACTION E-MAILED
09/21/2019
GNRT
NON-FINAL ACTION E-MAILED
09/21/2019
CNRT
NON-FINAL ACTION WRITTEN
09/21/2019
DOCK
ASSIGNED TO EXAMINER
09/16/2019
NWOS
NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
07/08/2019
NWAP
NEW APPLICATION ENTERED
06/29/2019
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