TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
06/29/2026
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Official data from USPTO
ASPECT VIA
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Active USPTO registrationType: WordOffice: United States
Risk and opportunity diagnosis
Executive reading for naming, filing, and monitoring decisions.
USPTO status
Active USPTO registration
Case type
Application and registration
Recorded events
53
Latest update
06/30/2026
Trademark type
Word
Nice classes
42
Filing date
04/15/2016
Registration date
01/30/2018
Expiration date
-
Complete case details
Structured fields from the responsible authority and the official record.
Status date
08/13/2024
Last transaction
06/30/2026
Responsible office
United States Patent and Trademark Office
Status code
702
Official register
Principal Register
Filing basis
Intent to use
First use anywhere
05/10/2016
First use in commerce
06/30/2016
Drawing code
4
Owner type
03
Owner location
WESTFORD, MA, US
Examiner
WIENER, MICHAEL
Current location
Historical data usage
Holders and representatives
Holders
ALVARIA, INC.
Aspect Software, Inc.
Aspect Software, Inc.
Representatives
Daniel J. Bourque Maine Cernota & Curran
Technical classification
Nice Classes
Class 42
Vienna Codes
No Vienna codes available.
Goods and services
Class 42
Software as a service (SAAS) serviceshosting software for use by others for use in managing and controlling customer contact centerssoftware for initiatingintegratingroutingcontrolling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN)VoIP telephone contactsemailwebchatSMStextsocial media and facsimile contacts; providing temporary use of non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switchesinteractive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD)outbound predictive dialing and campaign management; providing temporary use of non-downloadable software used for intelligent contact routing via telephoneemailwebchatSMStextsocial media and fax; providing temporary use of non-downloadable software used to support the activities of contact center customer service representatives and contact center managers; providing temporary use of non-downloadable software used to manage web chatinteractive voice response (IVR)real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN)VoIP telephone contactsemailwebchatsocial media and facsimile contacts; providing temporary use of non-downloadable software used to create desktop and management tools for customer contact centers; providing temporary use of non-downloadable software for the creationdevelopment and deployment of computer telephony applicationsfor integration of customer communications networks and telecommunications networksfor routing managementenhancementconfiguration of communications over telecommunications and computer communications networks; providing temporary use of non-downloadable computer software for use in connection with customer contact centers and back office operationsproviding temporary use of non-downloadable computer software providing workforce managementcontact interaction quality monitoringcall recordingcall screeningcontact surveyseLearningperformance managementspeech analyticscoachingdata encryptiondesktop analytics and PCI compliance; and providing temporary use of non-downloadable software for use in parsingspeech taggingaccessing morphological information in an application programming interface in the field of software programming and development
Publications
History of USPTO decisions and trademark events.
53 publications found
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
06/29/2026
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
06/29/2026
NA85
NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED
08/13/2024
C15A
REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK.
08/13/2024
APRE
CASE ASSIGNED TO POST REGISTRATION PARALEGAL
08/13/2024
TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
07/02/2024
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
07/02/2024
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
07/02/2024
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
04/17/2024
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
03/27/2024
E815
TEAS SECTION 8 & 15 RECEIVED
01/29/2024
REM1
COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED
01/30/2023
TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
06/15/2022
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
06/15/2022
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
06/15/2022
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
09/22/2021
ASGN
AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP
06/16/2021
ASCK
ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
05/19/2021
R.PR
REGISTERED-PRINCIPAL REGISTER
01/30/2018
SUNA
NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED
12/26/2017
CNPR
ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED
12/24/2017
SUPC
STATEMENT OF USE PROCESSING COMPLETE
11/29/2017
AITU
CASE ASSIGNED TO INTENT TO USE PARALEGAL
11/29/2017
IUAF
USE AMENDMENT FILED
11/15/2017
EISU
TEAS STATEMENT OF USE RECEIVED
11/15/2017
CHAN
APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED
09/20/2017
COAR
TEAS CHANGE OF OWNER ADDRESS RECEIVED
09/20/2017
NOAM
NOA E-MAILED - SOU REQUIRED FROM APPLICANT
08/29/2017
NPUB
OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
07/04/2017
PUBO
PUBLISHED FOR OPPOSITION
07/04/2017
NONP
NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
06/14/2017
PREV
LAW OFFICE PUBLICATION REVIEW COMPLETED
05/31/2017
CNSA
APPROVED FOR PUB - PRINCIPAL REGISTER
05/17/2017
TEME
TEAS/EMAIL CORRESPONDENCE ENTERED
05/16/2017
CRFA
CORRESPONDENCE RECEIVED IN LAW OFFICE
05/16/2017
ALIE
ASSIGNED TO LIE
05/15/2017
ERFR
TEAS REQUEST FOR RECONSIDERATION RECEIVED
04/24/2017
GNFN
NOTIFICATION OF FINAL REFUSAL EMAILED
02/16/2017
GNFR
FINAL REFUSAL E-MAILED
02/16/2017
CNFR
FINAL REFUSAL WRITTEN
02/16/2017
TEME
TEAS/EMAIL CORRESPONDENCE ENTERED
01/26/2017
CRFA
CORRESPONDENCE RECEIVED IN LAW OFFICE
01/25/2017
TROA
TEAS RESPONSE TO OFFICE ACTION RECEIVED
01/25/2017
GNRN
NOTIFICATION OF NON-FINAL ACTION E-MAILED
08/02/2016
GNRT
NON-FINAL ACTION E-MAILED
08/02/2016
CNRT
NON-FINAL ACTION WRITTEN
08/02/2016
RFTP
REMOVED FROM TEAS PLUS
08/02/2016
DOCK
ASSIGNED TO EXAMINER
07/31/2016
TAEA
TEAS AMENDMENT ENTERED BEFORE ATTORNEY ASSIGNED
05/12/2016
PARI
TEAS VOLUNTARY AMENDMENT RECEIVED
05/12/2016
NWOS
NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
04/20/2016
NWAP
NEW APPLICATION ENTERED
04/19/2016
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