REM2
COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED
11/08/2025
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Official data from USPTO
KNOWSERVICE
Did you know this trademark is already registered in United States?
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Active USPTO registrationType: WordOffice: United States
Quick snapshot
KNOWSERVICE
ST13
US500000086781391Class
9, 35, 42
Filing
86781391
Registration
5076516
Risk and opportunity diagnosis
Executive reading for naming, filing, and monitoring decisions.
USPTO status
Active USPTO registration
Case type
Application and registration
Recorded events
39
Latest update
11/09/2025
Trademark type
Word
Nice classes
9, 35, 42
Filing date
10/07/2015
Registration date
11/08/2016
Expiration date
-
Complete case details
Structured fields from the responsible authority and the official record.
Status date
11/03/2023
Last transaction
11/09/2025
Responsible office
United States Patent and Trademark Office
Status code
702
Official register
Principal Register
Filing basis
Intent to use
Drawing code
4
Owner type
99
Owner location
London, GB
Examiner
MIRANDA, JOHN
Law office
N20
Current location
TMO LAW OFFICE 120
Holders and representatives
Holders
KNOWCROSS LIMITED
KNOWCROSS LIMITED
Representatives
CARRIE L. KIEDROWSKI Jones Day
Technical classification
Nice Classes
Class 9Class 35Class 42
Vienna Codes
No Vienna codes available.
Goods and services
Class 9
Downloadable mobile applications for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits; Downloadable web application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits; Downloadable web application software and mobile application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits in relation to the management of hotelshostelsmotelscruise linersother temporary accommodations; Downloadable web application software and mobile application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits in relation to facility management; Downloadable web application software and mobile application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits in relation to hospitality management; Downloadable web application software and mobile application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits in relation to guest service management; Downloadable web application software and mobile application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits in relation to the management of housekeeping operations; Downloadable web application software and mobile application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits in relation to customer satisfaction; Downloadable web application software and mobile application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits in relation to guest satisfaction; Downloadable web application software and mobile application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits designed to manage the provision of services for hotel guests; web application software and mobile application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits downloadable by customers to aid customer satisfaction; web application software and mobile application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits downloadable by guests to aid guest satisfaction; web application software and mobile application software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits downloadable by guests to improve their hotel experience; Downloadable web application software and mobile application software for use in customer managementcustomer flow managementqueue managementreservation managementrequests and complaints management; Downloadable web application software and mobile application software designed to interface with critical infrastructures within hotels and accommodation; Downloadable web application software and mobile application software designed to interface with fire and smoke detection apparatus; Downloadable web application software and mobile application software designed to interface with customer relation management tools within hotels and accommodation; Downloadable web application software and mobile application software for identifyingdefiningmonitoring and managing the scope and components of tasks allocated to hotel employees; Downloadable web application software and mobile application software for use in monitoringanalyzing and auditing hotel inventories and stock levels; Downloadable web application based software and mobile application software designed to facilitate preventative and corrective maintenance of hotel buildings and similar premises; Downloadable software applications for management servicesfor automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits
Class 35
Hotel management services for others; administrative hotel management; business management of hotels for others; business managementbusiness management assistancebusiness and business organization consultancy services all relating to hotelshostelsmotels and other temporary accommodationrestaurantconference facilities and catering; informationadvisory and consultancy services relating to all of the aforesaid; organizationoperation and supervision of loyalty schemes and incentive schemes which provide organizationreview and supervision of guest servicehousekeeping and maintenance operations to support loyaltyincentivepromotional programs offered by hotelsmotelsinnscruise liners and other temporary accommodationssuch programs providing discounts or upgrades to customers through the administration of customer-personalized incentivesfor promotional purposes; organizationoperation and supervision of customer loyalty schemes which provide organizationreview and supervision of guest servicehousekeeping and maintenance operations to support loyaltyincentivepromotional programs offered by hotelsmotelsinnscruise liners and other temporary accommodationssuch programs providing discounts or upgrades to customers through the administration of customer-personalized incentivesfor promotional purposes; management of customer loyaltyincentive or promotional schemes which provide organizationreview and supervision of guest servicehousekeeping and maintenance operations to support loyaltyincentivepromotional programs offered by hotelsmotelsinnscruise liners and other temporary accommodationssuch programs providing discounts or upgrades to customers through the administration of customer-personalized incentivesfor promotional purposes; organization and management of business incentive and loyalty schemes which provide organizationreview and supervision of guest servicehousekeeping and maintenance operations to support loyaltyincentivepromotional programs offered by hotelsmotelsinnscruise liners and other temporary accommodationssuch programs providing discounts or upgrades to customers through the administration of customer-personalized incentivesfor promotional purposes; organizationoperation and supervision of customer loyalty schemesadministration of a loyalty program which provides incentives for service providers to effectively manage and resolve customer complaintsfor promotional purposes; organizationoperation and supervision of an incentive schemearranging and conducting incentive reward programs for service providers and their customersfor promotional purposes; business efficiency experts
Class 42
Design of web application software and mobile application software; development of web application software and mobile application software; implementation of web application software and mobile application software; designdevelopment and implementation of web application software and mobile application software for the management of hotel guest services; designdevelopment and implementation of web application software and mobile application software for the management of housekeeping operations; design and development of web application software and mobile application software downloadable by customers; design and development of web application software and mobile application software downloadable by hotel guests; design and development of web application software and mobile application software in relation to guest satisfaction; updating and maintenance of web application software and mobile application software; repair of web application software and mobile application software; installation and customization of web application software and mobile application software; software as a service services featuring software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits; software as a service services featuring software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits in relation to hotel management; software as a service services featuring software for automating the handling of guest requestscomplaintsmaintenance jobsguest communicationmanaging guest preferences in hotelsmotelsinnscruise liners and other temporary accommodationsincluding staff selectionjob allocationjob order dispatchtime trackingjob executionupdate and reassignmentguest satisfaction audits in the field of hospitality; application service providerhosting computer software applications of others; cloud computingproviding virtual computer systems and virtual computer environments through cloud computing; providing temporary use of on-linenon-downloadable web application software and mobile application software implementation services; providing temporary use of on-linenon-downloadable software applications for management services; providing temporary use of on-line non-downloadable web application software and mobile application software in the field of hotelshostelsmotels and other temporary accommodation and hospitalitysoftware for use by employers and employees in managing and processing information relating to customer carecustomer complaintsmaintenance and upkeep of premisesemployee tasks and attendancetraining; consulting in the nature of developmentdesign and implementation of automated systemselectronic data security systemsin the management of hotelshostelsmotels and other temporary accommodation; consulting in the nature of developmentdesign and implementation of automated systemselectronic data security systemsin relation to hospitality management
Publications
History of USPTO decisions and trademark events.
39 publications found
NA85
NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED
11/03/2023
C15A
REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK.
11/03/2023
APRE
CASE ASSIGNED TO POST REGISTRATION PARALEGAL
11/03/2023
E815
TEAS SECTION 8 & 15 RECEIVED
05/08/2023
TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
11/14/2022
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
11/14/2022
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
11/14/2022
WOAG
WITHDRAWAL OF ATTORNEY GRANTED
01/08/2022
WOAR
TEAS WITHDRAWAL OF ATTORNEY RECEIVED
01/08/2022
CHAN
APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED
01/06/2022
TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
01/06/2022
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
01/06/2022
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
01/06/2022
COAR
TEAS CHANGE OF OWNER ADDRESS RECEIVED
01/06/2022
REM1
COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED
11/08/2021
R.PR
REGISTERED-PRINCIPAL REGISTER
11/08/2016
NPUB
OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
08/23/2016
PUBO
PUBLISHED FOR OPPOSITION
08/23/2016
NONP
NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
08/03/2016
PREV
LAW OFFICE PUBLICATION REVIEW COMPLETED
07/15/2016
CNSA
APPROVED FOR PUB - PRINCIPAL REGISTER
07/01/2016
TEME
TEAS/EMAIL CORRESPONDENCE ENTERED
06/22/2016
CRFA
CORRESPONDENCE RECEIVED IN LAW OFFICE
06/22/2016
ALIE
ASSIGNED TO LIE
06/15/2016
TROA
TEAS RESPONSE TO OFFICE ACTION RECEIVED
06/07/2016
GNRN
NOTIFICATION OF NON-FINAL ACTION E-MAILED
06/05/2016
GNRT
NON-FINAL ACTION E-MAILED
06/05/2016
CNRT
NON-FINAL ACTION WRITTEN
06/05/2016
TEME
TEAS/EMAIL CORRESPONDENCE ENTERED
05/26/2016
CRFA
CORRESPONDENCE RECEIVED IN LAW OFFICE
05/26/2016
TROA
TEAS RESPONSE TO OFFICE ACTION RECEIVED
05/26/2016
GNRN
NOTIFICATION OF NON-FINAL ACTION E-MAILED
02/01/2016
GNRT
NON-FINAL ACTION E-MAILED
02/01/2016
CNRT
NON-FINAL ACTION WRITTEN
02/01/2016
DOCK
ASSIGNED TO EXAMINER
01/27/2016
MPMK
NOTICE OF PSEUDO MARK E-MAILED
10/14/2015
NWOS
NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
10/13/2015
NWAP
NEW APPLICATION ENTERED
10/10/2015
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