INTR
TOTAL INVALIDATION OF REG EXT PROTECTION CREATED
03/25/2026
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Official data from USPTO
CHS
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Active USPTO registrationType: WordOffice: United States
Quick snapshot
CHS
ST13
US500000079226340Class
9, 16, 35, 41, 42
Filing
79226340
Registration
5645934
Risk and opportunity diagnosis
Executive reading for naming, filing, and monitoring decisions.
USPTO status
Active USPTO registration
Case type
Application and registration
Recorded events
34
Latest update
03/26/2026
Trademark type
Word
Nice classes
9, 16, 35, 41, 42
Filing date
08/10/2017
Registration date
01/08/2019
Expiration date
-
Complete case details
Structured fields from the responsible authority and the official record.
Status date
07/25/2025
Last transaction
03/26/2026
Responsible office
United States Patent and Trademark Office
Status code
709
Official register
Principal Register
Drawing code
4
Owner type
99
Owner location
GB
Examiner
ROSSMAN, WILLIAM M
Law office
L90
Current location
PUBLICATION AND ISSUE SECTION
Holders and representatives
Holders
The One Question Group Ltd
Customer Happiness Systems Limited
Representatives
Trevor P. Schmidt HUTCHISON PLLC
Technical classification
Nice Classes
Class 9Class 16Class 35Class 41Class 42
Vienna Codes
No Vienna codes available.
Goods and services
Class 9
Computer software for soliciting customer feedbackcommunicating with customersfacilitating direct customer marketing and bookings; pre-recorded magnetic data carriersrecording discscompact discsDVDs and other digital recording media featuring customer relationship management computer software; data processing equipment; computer programs for use in customer relationship managementconducting surveys and communicating with customers; downloadable electronic publications in the nature of magazines in the field of customer relationship management; downloadable video presentations in the field of customer relationship management; downloadable interactive electronic publications in the nature of magazines in the field of client management; interactive multimedia computer programs for soliciting customer reviewscommunicating with customers and online reputation management
Class 16
Paper and cardboard; printed matterposters in the field of hospitality; printed publicationsmagazinesbrochureshandouts in the field of customer relationship management; books in the field of customer relationship management; printed reports in the field of reputation management; general feature magazines; newsletters in the field of client management; journals in the field of recruiting; leaflets in the field of customer relationship management; informational flyers in the field of customer relationship management; calendars; graphic representations; photographs; stationery; printed instructional and teaching materials in the field of customer relationship management; printed business reports; cardsblank note cardsbusiness cards; promotional items of paper and cardadvertising signs of paperposters; pens and pencils
Class 35
Marketing services; market research; public opinion polling; advertising services; business and promotional servicespromoting the sale of goods and services of others; business research services; publicity servicespublicity and sales promotion services; business strategy development services; collection of information for market research; compilation of business data; business management services; business administration services; research in the field of marketingretail salescustomer behaviourcustomer trends and customer experience for business purposes; data retrieval servicescompiling business data; business data analysis services; analysis of market research data and statistics; data processing services; compilation and systemisation of information into computer databases; business and marketing analysis of web sites; marketing off-line data to aid media targetinganalyzing and compiling business data for determining the perceived image of a service; content personalisation and customer experience; computerised point of sale data collection services for business purposes; data analysis of customer transactions and customer behavior for business purposes; business advice relating to brand placementretailingmarketingadvertisingpromotionproduct ranging and communication strategies; collection and analysis of customer loyalty data for business purposes; business administrationorganisingoperating and managing customer loyalty programmes and sales and promotional incentive schemes; organising and arranging sweepstakesgames and customer competitions for advertisingmarketingresearch and business purposes; organising and arranging trade fairs for business and promotional purposes; direct mail advertising services; business informationadvisory and consultancy services relating to all the aforesaid services
Class 41
Training in the field of customer relationship management; education servicesconducting seminarsconferencesworkshops in the field of customer relationship management; training of employees in the field of customer relationship management; providing online non-downloadable electronic publications in the nature of magazines in the field of customer relationship management; entertainmentconducting contestslive music concerts; organizing community sporting and cultural events; arranging and conducting of conferencesseminarssymposiumseducational lectures and training workshops all in the field of reputation management and all for educational purposes; providing and organising training and seminars in the field of client management; providing and organising training and seminars in the fields of business managementbusiness reputation improvementcustomer experience improvementorganisation of businesses and business administration; leadership development training in the field of customer relationship management; personal development training; business training; publication of printed matter and printed publications in the nature of textsbooks and magazines in the field of client satisfaction and reputation management; publication of books and texts; publication of online journals; publication of interactive multimedia based informationproviding online videos in the field of customer relationship management; providing non-downloadable interactive educational and training materials in the nature of manuals in the fields of client satisfaction and reputation management via the internet and electronic communications networks; vocational guidance; education servicesconductingseminarsconferencesworkshops and training services all relating to business networking; informationadvisory and consultancy services relating the aforesaid
Class 42
Computer design and development services; computer programming; developing computer models in the nature of computer programs and software for optimisinganalysing and reporting on employee and customer opinionbehaviour and experience; computerized electronic data storage; operation and maintenance of computerised data storagenamely. technical supportproviding computer facilities for the electronic storage of digital data; software as a service services featuring software for soliciting customer feedbackcommunicating with customersfacilitating direct customer marketing and bookings; software design; software research and development; informationadvisory and consultancy services relating to all the aforesaid services
Publications
History of USPTO decisions and trademark events.
34 publications found
C71T
CANCELLED SECTION 71
07/25/2025
REM3
COURTESY REMINDER - SEC. 71 (6-YR) E-MAILED
01/08/2024
TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
12/01/2022
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
12/01/2022
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
12/01/2022
NREP
NEW REPRESENTATIVE AT IB RECEIVED
04/02/2021
ADCH
CHANGE OF NAME/ADDRESS REC'D FROM IB
09/19/2019
FINO
FINAL DECISION TRANSACTION PROCESSED BY IB
05/17/2019
FICS
FINAL DISPOSITION NOTICE SENT TO IB
04/29/2019
FIMP
FINAL DISPOSITION PROCESSED
04/29/2019
FICR
FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB
04/08/2019
R.PR
REGISTERED-PRINCIPAL REGISTER
01/08/2019
NPUB
OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
10/23/2018
PUBO
PUBLISHED FOR OPPOSITION
10/23/2018
GPNX
NOTIFICATION PROCESSED BY IB
10/19/2018
OPNS
NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB
10/03/2018
OP2R
NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB
10/03/2018
NONP
NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
10/03/2018
PREV
LAW OFFICE PUBLICATION REVIEW COMPLETED
09/19/2018
CNSA
APPROVED FOR PUB - PRINCIPAL REGISTER
09/18/2018
TEME
TEAS/EMAIL CORRESPONDENCE ENTERED
09/06/2018
CRFA
CORRESPONDENCE RECEIVED IN LAW OFFICE
09/06/2018
ALIE
ASSIGNED TO LIE
09/04/2018
TROA
TEAS RESPONSE TO OFFICE ACTION RECEIVED
08/16/2018
RFNT
REFUSAL PROCESSED BY IB
03/16/2018
RFCS
NON-FINAL ACTION MAILED - REFUSAL SENT TO IB
02/26/2018
RFRR
REFUSAL PROCESSED BY MPU
02/26/2018
RFCR
NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW
02/18/2018
CNRT
NON-FINAL ACTION WRITTEN
02/17/2018
MAFR
APPLICATION FILING RECEIPT MAILED
02/13/2018
DOCK
ASSIGNED TO EXAMINER
02/09/2018
NWOS
NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
02/09/2018
REPR
SN ASSIGNED FOR SECT 66A APPL FROM IB
02/08/2018
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