CHAN
APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED
06/18/2021
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Official data from USPTO
SQM
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Active USPTO registrationType: WordOffice: United States
Risk and opportunity diagnosis
Executive reading for naming, filing, and monitoring decisions.
USPTO status
Active USPTO registration
Case type
Application and registration
Recorded events
32
Latest update
06/18/2021
Trademark type
Word
Nice classes
35, 41, 42
Filing date
08/03/2006
Registration date
12/04/2007
Expiration date
-
Complete case details
Structured fields from the responsible authority and the official record.
Status date
12/12/2017
Last transaction
08/16/2019
Responsible office
United States Patent and Trademark Office
Status code
800
Official register
Principal Register
First use anywhere
01/31/1996
First use in commerce
01/31/1996
Drawing code
4
Owner type
03
Owner location
Vernon, BC, CA
Examiner
BROWN, BARBARA
Law office
M70
Current location
GENERIC WEB UPDATE
Holders and representatives
Holders
Service Quality Measurement Group Inc.
Service Quality Measurement Group Inc.
Representatives
Nicholas D. Wells LEGENDS LAW GROUP, PLLC
Technical classification
Nice Classes
Class 35Class 41Class 42
Vienna Codes
No Vienna codes available.
Goods and services
Class 35
Performing business evaluations of the performance and effectiveness of call and contact centers and providing analysesreports and recommendations based on the results thereof; evaluating the comparative performance of call and contact centers and operating an awards program recognizing excellence in selected areas of call and contact center service and performance; call and contact center quality benchmarking studies for the measurement of service quality performance and providing analysesreports and recommendations based on the results thereofincluding comparisons to other call and contact centers that have undergone similar benchmarking studies; call monitoring calibration studies to link call monitoring ratings to customer satisfaction survey ratings and providing reports on the study results with outcomesdata analysis and recommendations; conducting surveys among the customers and employees of call and contact centers to assess customer and employee satisfaction levels and providing reports on the results thereof including outcomesdata analysis and recommendations; performing studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomesdata analysis and recommendations; call and contact center customer and employee tracking studies for measuring customer and employee satisfaction levels over predetermined amounts of time and providing reports based on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center websites and providing reports on the results thereof; and benchmarking studies to evaluate customer satisfaction levels with call and contact center interactive voice response channels and providing reports on the results thereof
Class 41
Conducting seminars and workshops directed to the management and operation of call and contact centers
Class 42
Testinganalysis and evaluation of the call and contact services of others for the purpose of certification of those that have achieved predetermined performance and customer satisfaction benchmarks
Publications
History of USPTO decisions and trademark events.
32 publications found
TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
06/18/2021
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
06/18/2021
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
06/18/2021
COAR
TEAS CHANGE OF OWNER ADDRESS RECEIVED
06/18/2021
ARAA
ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
08/16/2019
REAP
TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
08/16/2019
NA89
NOTICE OF ACCEPTANCE OF SEC. 8 & 9 - MAILED
12/12/2017
RNL1
REGISTERED AND RENEWED (FIRST RENEWAL - 10 YRS)
12/12/2017
89AG
REGISTERED - SEC. 8 (10-YR) ACCEPTED/SEC. 9 GRANTED
12/12/2017
APRE
CASE ASSIGNED TO POST REGISTRATION PARALEGAL
12/12/2017
E89R
TEAS SECTION 8 & 9 RECEIVED
11/14/2017
NA85
NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - MAILED
05/10/2013
C15A
REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK.
05/10/2013
APRE
CASE ASSIGNED TO POST REGISTRATION PARALEGAL
05/10/2013
E815
TEAS SECTION 8 & 15 RECEIVED
04/18/2013
TCCA
TEAS CHANGE OF CORRESPONDENCE RECEIVED
02/28/2013
R.PR
REGISTERED-PRINCIPAL REGISTER
12/04/2007
PUBO
PUBLISHED FOR OPPOSITION
09/18/2007
NPUB
NOTICE OF PUBLICATION
08/29/2007
PREV
LAW OFFICE PUBLICATION REVIEW COMPLETED
08/15/2007
CNSA
APPROVED FOR PUB - PRINCIPAL REGISTER
08/08/2007
TEME
TEAS/EMAIL CORRESPONDENCE ENTERED
07/19/2007
CRFA
CORRESPONDENCE RECEIVED IN LAW OFFICE
07/19/2007
ALIE
ASSIGNED TO LIE
07/19/2007
TROA
TEAS RESPONSE TO OFFICE ACTION RECEIVED
07/03/2007
CNRT
NON-FINAL ACTION MAILED
01/03/2007
CNRT
NON-FINAL ACTION WRITTEN
12/29/2006
DOCK
ASSIGNED TO EXAMINER
12/28/2006
UNDN
UNDELIVERABLE MAIL - NO ACTION TAKEN
09/28/2006
MPMK
NOTICE OF PSEUDO MARK MAILED
08/09/2006
NWAP
NEW APPLICATION ENTERED
08/08/2006
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