CALLCENTER STUDIO

Classe 38

E-mail forwarding services as transmission services; Telecommunications consultation; Telecommunications services, namely, routing calls to local third-party taxi-cab dispatchers in the vicinity of the caller; Telecommunications services, namely, personal communication services; Telecommunication services in the nature of providing telephone services with various telephone features, namely, a dedicated toll-free number, voicemail, multiple mailbox extensions, telephone message notification, fax capabilities, detailed call reports, call waiting, call identification, call forwarding, and message waiting; Electronic, electric, and digital transmission of voice, data, images, signals, and messages; Text messaging services; Call forwarding services; Telecommunications routing and junction services being gateway services; Telecommunications gateway services, namely, for routing telecommunications network opening operations, to create highly durable, flexible and scalable communication and to provide durable and reliable VoIP services via an extensible and secure system, optimized according to telecommunication network rules involving PBX Functionality, VoIP Gateway Feature, Session Initiation Protocol (SIP) Proxy, Conference calls and Call recording with functionality such as Session Initiation Protocol (SIP) Proxy servers, Load Balancing network traffic distribution, and Session Initiation Protocol (SIP) Routing and Recording Servers; Teleconferencing services; Consulting in the field of telecommunication services, namely, transmission of voice, data, and documents via telecommunications networks; Call recording services; Call barring services; Telecommunications services, namely, wireless telephony and wireless broadband communications services for the transmission of voice and data; Electronic messaging; Telecommunication services, namely, providing advanced calling features; Providing on-line chat rooms for social networking; Telephony communication services; Providing telecommunication connectivity services for transfer of images, messages, audio, visual, audiovisual and multimedia works; Transfer of data by telecommunications; Transfer of data by telecommunication; Rental of telecommunications lines; Providing telephone conferencing services; Communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks; Automated telephone voice message services; Automated telephone call screening services; Telecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; Telecommunication services, namely, wireless telephone services; Telephone communications; Telecommunications services, namely, providing prepaid minutes for use on cell phones abroad; Telecommunication services, namely, transmission of voice, data, graphics, sound and video by means of broadband power line or wireless networks; Electronic transmission of messages; Electronic transmission of mail and messages; Digital network telecommunications services; Computerised telephony services; Providing chat lines utilising the internet; Internet based paging and alerting services, namely, providing a web site at which users can send messages to electronic paging devices; Telecommunication services, namely, providing advanced calling features, namely, providing an international calling function to easily place international calls; Telecommunication services, namely, providing advanced calling features, namely, changing one's caller ID, recording calls, changing the sound of one's voice over the phone, and straight-to-voicemail calls; Telecommunication services, namely, transmission of voice, data, graphics, images, audio and video by means of telecommunications networks, wireless communication networks, and the Internet; Providing voice communication services via the Internet; Instant messaging services; Voice over internet protocol (VOIP) services; Providing private and secure real time electronic communication over a computer network; Transmission of sound, video and information; Transmission of sound, picture and data signals; Transmission of short messages; Transmission of messages over electronic media; Telephone communication services; Communications via multinational telecommunication networks; Providing telecommunications connections to the internet or databases; Providing telecommunication connections to the internet or databases; Teleconferencing and video conferencing services; Transmission of messages; Communications by telephone; Telecommunication consultation in the nature of technical consulting in the field of audio, text and visual data transmission and communication; Virtual chat rooms established via text messaging; Communications services, namely, transmitting streamed sound and audiovisual recordings via the Internet; Voice mail services; Voicemail services; Fixed and mobile telephone services; Message sending and receiving services; Data communication by electronic mail; Providing instant messaging services; Web messaging; Satellite transmission of signals and data; Telephone services; Audio streaming

Classe 42

Research and development of advanced learning technologies and teaching methods; Application service provider, namely, hosting, managing, developing, analyzing, and maintaining applications, software and web sites of others in the fields of call center management, Customer relations management, and data reporting and analysis management; Telecommunications technology consultancy; Providing a secure, web-based service featuring technology that enables individuals to remotely create and manage their own accounts so that whatever private content they upload now can be encrypted, then delivered to their intended recipients, at the time and in the manner requested; Computer services, namely, hosting on-line interactive public calendars that allow multiple participants to share event schedules and facility reservations; Application service provider (ASP), namely, hosting computer software applications of others; Technical support services, namely, troubleshooting of computer software problems; Computer services, namely, hosting on-line web facilities for others for organizing and conducting online meetings, gatherings, and interactive discussions; Computer network design and computer software design for the call center management, Customer relations management, and data reporting and analysis management; Image processing software design; Consultancy in the field of software design; Technical support services, namely, remote and on-site infrastructure management services for monitoring, administration and management of public and private cloud computing IT and application systems; Internet-based application service provider, namely, hosting, managing, developing, analyzing, and maintaining the code, applications, and software for web sites of others; Computer technical support services, namely, 24/7 service desk or help desk services for IT infrastructure, operating systems, database systems, and web applications; Technical support services, namely, 24/7 monitoring of network systems, servers and web and database applications and notification of related events and alerts; Consulting services in the field of software as a service (SAAS); Computer software design; Computer programming services to create online facilities that will provide telecommunications support; Computer services, namely, cloud hosting provider services; Software design and development; Providing computer programming services to customers that enables them to provide video and audio content on their web sites; Computer programming services for others in the field of software configuration management; Consulting services in the field of hosting computer software applications; Hosting an on-line community web site featuring product promotion and customer solution service through the website; Software as a service (SAAS) services featuring software for customer service management and customer experience improvement, such services being specifically designed for customer relationship management (CRM) and customer experience management whereby businesses can manage customer databases, track customer interactions, and analyze customer service performance using a customizable self-service IVR system such that customers can find quick answers to frequently asked questions, allowing live support teams to focus on more complex issue, voice, text-based and web chat services delivered through multiple communication channels increase customer satisfaction, while chat bot and artificial intelligence features continuously improve customer experience by automatically resolving routine queries and learning from customer interaction data; Computer software design and updating; Computer hardware and software design; Technical support, namely, monitoring technological functions of computer network systems; Computer software design, computer programming, and maintenance of computer software; Server hosting; Computer software design services; Information technology consulting relating to computer software design; IT consulting services relating to installation, maintenance and repair of computer software; Providing online non-downloadable computer software platforms for designing and operating non-downloadable online computer software platforms; Software as a service (SAAS) services in the nature of hosting cloud-based software of others