Classe 9
Downloadable computer software using artificial intelligence (AI) for machine learning (ML) and deep learning (DL) for use in organizingimplementingmanaging and performing tasks to facilitate customer relationship management (CRM)customer servicecustomer engagementcustomer data platformcontact center and helpdesk functionalitycommunicationsprocessing datagenerating customer marketing campaigns and journeyspredicting customer communication channel preferencescommunication date and time optimizationimplementation assistant for data trackingtesting and experimentationphone number quality scoringfraud detectionfraud identificationfraud prevention and responseintelligent channel orchestrationlive traffic monitoringtraffic optimizationlive traffic routingmulti-tenancymarket throughputtraffic shapingtraffic insightsintelligent capacity matchinganomaly detectiona no-code builder for conversational artificial intelligence (AI)messagingcreating postingsfile sharingcalendaringtelephone call processingweb-based telephonyinternet telephony (VoIP) servicesvoicemailfacsimile servicessales automationsales performance managementfield services managementmapping and route planningmanaging online contentdeploying customized interactive contentoptimization of online websites for third parties for marketing purposesbig data and business data analysis and visualizationcomplex event processingmining the most relevant information from disparate data sourcesproviding automated solutions to enable organizations to integrate disparate data and translate and structure that data into actionable insightscreating searchable databases of information and datasecurity and authenticationsocial media management and publicationdata storagecollaboratione-commercesoftware and application developmentspeech analysis; Downloadable computer software using artificial intelligence (AI) for enabling users to manage businesses and marketing campaigns using machine learning (ML)deep learning (DL)statistical learningdata miningcontextual predictionpersonalizationbusiness predictive analyticsbusiness predictive modelingbusiness intelligenceintelligent recommendations and decision advantage; Downloadable Computer software using artificial intelligence (AI) for operatingactivating and Implementing software botssoftware assistantsvirtual agentschatbots; Downloadable softwaredownloadable cloud-based softwaresoftware in the nature of a downloadable mobile application for the generationprocessingunderstanding and analysis of multi-modal machine learning (ML) based on languagetextspeechimagesvideossoundseventstasks; Downloadable softwaredownloadable cloud-based softwaresoftware in the nature of a downloadable mobile application for generating and executing autonomous tasks in response to exposure to databuildingmanagingupdatingdevelopingtrainingevaluatingmonitoring generative user experiences powered by machine learning (ML)deep learning (DL)artificial intelligence (AI)
Classe 35
Providing business marketing and advertising services for enterprises with large volumes of data that must be leveraged for intelligent recommendations and decision advantage through data scienceartificial intelligence (AI)machine learning (ML) and deep learning (DL) technologies and algorithms; Business management services in the fields of customer relationship management (CRM)marketing automationsales automationsales performance managementcustomer service and supportcustomizable marketing and advertisingmanaging online contentdeploying customized interactive contentoptimization of online websites for third parties for marketing purposespredictive analyticsbig data and business data analysis and visualizationcomplex event processingartificial intelligence (AI)machine learning (ML)deep learning (DL)mining the most relevant information from disparate data sourcesproviding automated solutions to enable organizations to integrate disparate data and translate and structure that data into actionable insightscreating searchable databasessecurity and authenticationsocial media management and publicationdata storagecollaboratione-commercesoftware and application developmentprogrammingimplementation; Advertisingpromotionmarketing services in the nature of using artificial intelligence (AI) for auto-generating content for marketing campaigns
Classe 42
Software as a service (SaaS) services featuring software using artificial intelligence (AI) for machine learning (ML) and deep learning (DL) for use in organizingimplementingmanaging and performing tasks to facilitate customer relationship management (CRM)customer service and supportcustomer engagementcustomer data platformworkforce managementcontact center and helpdesk functionalitymarketing automationsales automationsales performance managementfield services managementmapping and route planningcustomizable marketing and advertisingmanaging online contentdeploying customized interactive contentoptimization of online websites for third parties for marketing purposespredictive analyticsbig data and business data analysis and visualizationcomplex event processingdata miningproviding automated solutions to enable the integration of disparate data and translation and structuring of that data into actionable insightscreating searchable databasessecurity and authenticationsocial media management and publicationdata storagecollaboratione-commercesoftware and application developmentcommunicationscommunication routingcloud communication servicesdata sciencestatistical learningcontextual predictionpredictive modelingbusiness intelligenceintelligent recommendations and decision advantagefacilitating communication and actions between humans and artificial intelligence (AI) chatbots and agentsa no-code builder for conversational artificial intelligence (AI)monitoring generative user experiencesgenerating and executing autonomous tasksdata mappingautomated personal information and personally identifiable information (PII) redactionvoice and speech recognitionproviding insights and smart recommendations about and for customersconversational analyticscreating actionable recommendations about operational tasks such as identifying trends in customer interactions and recommending changes to customer support processsoftware botssoftware assistantsvirtual agentschatbotstask automationcreating postingsfile sharingcalendaringtelephone call processingweb-based telephonyinternet telephony (VoIP) servicesvoicemailfacsimile servicesproviding call center quality managementcompliance enforcement by providing generated feedback and conversational insights to agents and supervisorsphone number quality scoringfraud detectionfraud identificationfraud preventionfraud responseintelligent channel orchestrationlive traffic monitoringtraffic optimizationlive traffic routingmulti-tenancymarket throughputtraffic shapingtraffic insightsintelligent capacity matchinganomaly detectiondata complianceauditingdata trackinggenerating marketing campaignscustomer journeyspredicting customer communication channel preferencescommunication date and time optimizationtesting and experimentationupdating website contentinterpreting sentimentsummarizing conversationsgenerating responsesbuilding differentiated large language model (LLM) applications using context from customer data; application service provider (ASP) services featuring application programming interface (API) software using artificial intelligence (AI)machine learning (ML)deep learning (DL)statistical learningdata mining to enable contextual predictionpersonalizationpredictive analyticspredictive modelingvisualizationbusiness intelligenceintelligent recommendations and decision advantage in the fields of business marketing and management; Research and development services in the fields of multi-modal content understanding and generationnatural language processing (NLP)artificial intelligence (AI)machine learning (ML); Computer servicessoftware as a service (SaaS)platform as a service (PaaS)data miningdata warehousingcomputer software designcomputer software consultationall featuring software using artificial intelligence (AI)machine learning (ML)deep learning (DL) for use in customer relationship management and predicting marketing trends; Software as a service (SaaS) featuring software for a framework of intelligent data science-based services using artificial intelligence (AI) and machine learning (ML) for improving digital experiences in the fields of designdocument management and deliverymarketing and advertising; Providing temporary use of onlinenon-downloadable application programming interface (API) software for integration of artificial intelligence (AI) and machine learning (ML) into websites and online software; Cloud computing services featuring software for artificial intelligence (AI)machine learning (ML)deep learning (DL) for use in customer relationship managementpredicting marketing trendsgenerating and executing autonomous tasks in response to exposure to databuildingmanagingupdatingdevelopingtrainingevaluatingmonitoring generative user experiences; Platform as a service (PaaS) services featuring software for artificial intelligence (AI)machine learning (ML)deep learning (DL) for use in customer relationship managementpredicting marketing trendsgenerating and executing autonomous tasks in response to exposure to databuildingmanagingupdatingdevelopingtrainingevaluatingmonitoring generative user experiences; Scientific and technological researchscientific and product research in the fields of artificial intelligence (AI)machine learning (ML)deep learning (DL)