Classe 9
Downloadable software for client relationship management; software packagesdownloadable software for client relationship management; downloadable computer application software for client relationship management; all the aforesaid used for customer relationship management on behalf of third parties
Classe 35
Implementation and management of telephone call and contact centers for others; Conducting market research studies and surveys; administrative processing of purchase orders; Public opinion polling; Conducting business feasibility and profitability studies and providing business feasibility and profitability information; Marketing research services in the nature of tracking consumer behavior and analyzing consumer trends; Researching and verifying the credentials of businesses for business purposes; Business consulting services related to commercial and image monitoringcontrollingmanaging information and messages on the Internet; business advice and assistance to companies relating to brand image and reputation; Business information and advice in the field of subcontracting; business intermediation services; entryintroductionintegrationcollectionrecordinggatheringtranscriptionsystematizationextraction and processing of data for business purposes; creationmanagement and compilation of databases; computer file management; arranging subscriptions to telecommunications services for others; Technical consulting in the field of call centers and contact center management; management of call centers and contact centers for others; all the aforesaid used in connection with customer relationship management on behalf of third parties
Classe 36
Insurance brokerage services; insurance claims administration; insurance brokerage for others; information and consultancy relating to insurance brokerage services; insurance claims administration and reinsurance brokerage; debt collection; financial guarantee services in the field of credit card and remote payments; all the aforesaid used in connection with customer relationship management on behalf of third parties
Classe 37
advice and information in the field of installationmaintenance and repair of computer network and information technology equipmenttelephones and telephone equipment and household appliances; all the aforesaid used in connection with customer relationship management on behalf of third parties
Classe 38
Telecommunication servicessendingreceivingprocessing and re-routing of telephone calls and electronic messages; Telecommunication servicescentralization of telephone calls; Telecommunication services in the nature of providing telephone featurescall waitingcall identificationcall forwardingmessage waiting; Telecommunication services in the nature of providing telephone featurescall waitingcall identificationcall forwardingmessage waiting provided by computer terminalsInternet networksInternet server center; Electronic transmission of messages; telephone answering services for absent subscribers; electronic messaging; electronic messagingreception and distribution of messages; transmission and exchange of information via computer networkselectronic communications networksnational and international networks; Electronic message transmission via blogschat roomsInternet sites and Internet forums; computer-assisted transmission of messagesimages and other data; provision of access to telecommunications networks by computer; transmission of information over networks; provision of access to the Internetonline blogs; providing temporary access to telecommunications networks by computerrental access to database service centers; information and advice relating to telecommunications
Classe 41
Training in the field of telephone supportdistance learningdatabase managementdata processingcommunication and customer relationship management; Publication of on-line blogs and non-downloadable online columnsmagazines articles and newsletters in the field of customer relationship management; provision of online non-downloadable electronic publicationsarticles in the field of customer relationship management; publication of textsquestionnairessurveyspollsbrochuresforms (other than publicity texts); publishing of educational materials
Classe 42
Computer software consultancy services; Installationrepair and maintenance of computer software; providing information technology advice; Computer programming for others; development (design)installationmaintenanceupdatingcustomization and integration of computer softwaresoftware packagescomputer applications and databases; rental of computer softwaresoftware packages and applicationssoftware as a service (SaaS)cloud computing for use for client relationship management; analysis and design of online computer software systems; database creationdevelopment and storage of computer software for database management; creation and maintenance of websites for others; hosting of websites; Data conversion of computer programs and datanot physical conversion; Conversion of data or documents from physical to electronic media; electronic data storage; Application service provider (ASP)hosting computer software applications of others; Software engineering services for data processing; computer data analysis; diagnosing services in the field of consumer electronicscomputer hardware and software