Classe 9
Downloadable software in the nature of a mobile application and downloadable desktop software for work collaboration and work managementservice managementcustomer support managementincident managementservice level agreement configuration and managementcreation of boards and customizable dynamic databases in the field of work managementcustomer servicefor communication and collaboration between customers and service agents including management of calls and screen sharesautomated customer satisfaction surveysmultichannel supportinventory and order managementcommunication history tracking and provision of help desk services and customer support; downloadable computer programsdownloadable software in the nature of mobile applicationsdownloadable software for automatically generating actions in service management workflowssharing of dataimagesfiles between users for work collaborationservice and support purposesfor email generationautomationdistribution provided via a website; downloadable software in the nature of a mobile application and downloadable desktop software in the nature of a mobile application for real-time synchronization with computer databasesautomated ticket classification and routingknowledge base assistancestreamlined communication via boards and automationsemail provider integration; downloadable computer software for application and software integrationfor use in data retrieval from different databases and integration into actionable insightsnotificationsreportingdashboard creationdashboard designdashboard management and for communicatingviewingcreating and interacting with shareable data; downloadable customer service computer software for use in customer service managementhelp deskcustomer support; downloadable chatbot software using artificial intelligence (AI) technology for customer service managementhelp deskcustomer support; recorded computer software platform and downloadable computer software platform featuring artificial intelligence technology for work collaboration and work management; downloadable chatbot software using artificial intelligence for work collaboration and work management
Classe 38
Telecommunication services in the nature of telecommunication access servicesproviding e-mail notification alerts via the internet and electronic communication services in the nature of communication by electronic computer terminalstransmission of information by electronic communications networks for work collaboration and work managementservice managementcustomer support management and work collaboration; providing internet access to online non-downloadable software for real-time database synchronizationinteractiontelephone integrationvoiceaudiovisual imagesvideodata and multimedia content by telecommunication; electronic transmission of data and digital content in the nature of wireless transmission of data and multimedia content; provision of email communication services and mass email communicationsdistribution of customer satisfaction surveyssocial media integration messages in the nature of electronic transmission of messages for service purposes; telecommunication services for the provision of voice callsscreen shares and live chatproviding multichannel support for customer service in the nature of digital network telecommunications services; providing voice chat services; telecommunications services provided over a network by personal digital assistants with artificial intelligence in the nature of digital network telecommunications services; telecommunication services provided over a network by artificial intelligence agents in the nature of digital network telecommunications services; providing user access to global computer networks containing personal digital assistants with artificial intelligence offering personalized services for enterprises
Classe 42
Software as a service (SaaS) services featuring software for work collaboration and work managementservice managementcustomer support managementincident managementservice level agreement configuration and managementinventory and order managementmanagement of calls and screen sharescreation of boards and customizable dynamic databases in the field of work managementcustomer serviceautomatic ticket classificationroutingmultichannel supportautomated customer satisfaction surveyscommunication history trackingprovision of help desk services and customer supportknowledge base assistance for agentsstreamlined communication via boardsautomationsintegration with third-party communication providersautomated email generation and distributionincluding mass email distributiondata retrieval from different databases and integration into actionable insightsnotificationsreportingdashboard creationdashboard designdashboard management; providing temporary use of online non-downloadable software and applications for customer service managementincluding management of calls and screen shares; providing an onlinenon-downloadable internet based system application featuring technology enabling users to manageanalyze and distribute customer service data being mass emails and CSAT surveys; software as a service (SaaS) services featuring software using artificial intelligence for work collaboration and work management and for customer service managementhelp desk and customer support; providing online non-downloadable chatbot software using artificial intelligence technology for work collaboration and work managementcustomer service managementhelp deskcustomer support