Classe 9
Recorded computer operating system software and downloadable computer operating system software for accessing and using cloud computing networks; recorded computer software platforms and downloadable computer software platforms for communication and for data recordingvoice and voiceprint recognitionidentificationvalidationverificationprocessing and language recognitionfor data processing featuring artificial intelligence (AI) technologyon premises and within a cloud computing platform; recorded computer application software and downloadable computer application software for communication and for data recordingvoice and voiceprint recognitionidentificationvalidationverificationprocessing and language recognitionfor data processing featuring artificial intelligence (AI) technologyon premises and within a cloud computing platform; recorded computer software and downloadable computer software for enterprises and service providers for implementing unified communicationcontact centers featuring omnichannel contact centers and unified communication environments for orchestration and management of all communication interactionsfor managing and operating call center functionsfor call center inbound and outbound call managementcall routingcall queuingqueue monitoringring groups and skills-based routingcall center agent monitoringsimulating call center processes and optimizing call center configurationsinbound and outbound call servicestelemarketingcustomer service managementtelephone call centersproviding access to e-books featuring information about call centers recorded on computer mediabusiness services featuring data management and analysisinterpretationidentificationreal-time and offline analyticsdecision-makingagent guidanceprocess automationreporting and decision support related to recorded and non-recorded datavoicevideoradioVoIPemailinstant messagingsocial media interactionstextmessagesworldwide webintranetscreenwireless and other multimedia interactionscall center operations and call center management for businesses and automated voice-enabled chat bots; Computer circuit boards and peripherals; recorded computer software and downloadable computer software and hardware for speechspeakervoice and voiceprint recognitionidentificationvalidationverification and processingfor language recognition; recorded applications and downloadable computer software applications for speechspeakervoice and language recognition; interactive voice response systems comprising computer hardware with preinstalled operating system software; computer hardware and recorded software and downloadable software for communication via voicevideoradiodataVoIPemailinstant messagingsocial media interactionstext messagesaccessing the worldwide webaccessing intranet and accessing wireless and other multimedia communicationtransmittedprocessedmanagedrecorded over telecommunication equipment and networks; computer hardwarerecorded software and downloadable software used for communicationcapturing of videovoice and data information and meta-data capturesignal processingsignal analysisalarmsstoragearchivingindexing and dissemination of data; semiconductor chips; communication boardselectronic circuit boards; computer hardwarecommunication and processing boards and apparatussystem boards (mother cards) and processors; computer hardwarecommunication and processing boards and apparatuscircuit boards; recorded software and downloadable software for accessingmanagingsecuringoperating and monitoring telecommunications networks and systems; media gateway systems comprising communications serverscomputer serversmedia serversapplication serversdigital media serversinternet servers for accessing computer applicationscomputer hardwarerecorded firmware and software for processing and handling voicefaxvideo and other data over networks; computer networking hardware being session boarder controllers; wireless and mobile telephones; handsetstelephone handsets; telephones; video phone; conference phone; camerascomputer peripheralsmicrophonesloudspeakersaudio visual equipment being video monitorsflat panel screen displayscomputer screen displaysvideo projectorsdisplay means for projecting visual content on projection means being video projectorsdemonstration tools being electronic interactive whiteboardsvirtual reality glassesaugmented reality glassesall for use in meeting rooms; computer hardware and recorded computer application software for managing meeting rooms through data managementanalysisinterpretationidentificationreportingdecision support related to recorded and non-recorded datavoicevideoradioVoIPemailinstant messagingsocial media interactionstextmessagesworldwide webintranetscreenwireless and other unstructured multimedia interactions; recorded computer software and downloadable computer software for call center performance optimizationcall center quality monitoringenterprise business interactions analytics; recorded computer software and downloadable computer software for situation management to enable situation planningresponseanalysisinterception and intelligence; recorded computer application software and downloadable computer application software for data management and analysisinterpretationidentificationreal-time and offline analyticsdecision-makingagent guidanceprocess automationreporting and decision support related to recorded and non-recorded datavoicevideoradioVoIPemailinstant messagingsocial media interactionstextmessagesworldwide webintranetscreenwireless and other multimedia interactions; recorded computer software and downloadable computer software and hardware used for interconnecting to and mediating with cloud infrastructurefor establishment of voicefaxvideopresencecollaborationdata sharing and communication; recorded computer software and downloadable computer software for communicationenabling and facilitating dialing and routing; downloadable application for mobile and hand held devices enabling the activation of computer software; recorded communications software and downloadable communications software and hardware for transmission and dissemination of audiovideosignals and data via communications networks; recorded software and downloadable software for quality control and detection of defaults and incidents in telecommunications networks; recorded software and downloadable software for facilitating electronic mail; recorded software and downloadable software for facilitating voice and video messaging; recorded computer software and downloadable computer software for recording and analyzing meetings and conversations including voicevideo and shared content through the use of computer programmed artificial intelligence
Classe 37
Computer hardware installation and maintenance of computer hardware; installation of hardware for computer networks; technical support being technical advice in relation to installation and repairs of computer hardware; and troubleshooting services in the nature of the repair of computer hardware
Classe 42
Platform as a service and software as a service services featuring computer software for media and meta-data capturesignal processingsignal analysissecuritystoragearchivingindexing and dissemination of data and featuring application software for data managementanalysisinterpretationidentificationreportingdecision support related to recorded and non-recorded datavoicevideoradiovoice over Internet protocolemailInternetIntranetdisplay screenwireless and other multimedia interactions; consulting in the field of cloud computing networks and applications; cloud computing services featuring software for use in the creationconversionmanipulationtranslationstoragemanagementrecognitiontransfer of documentsimagestextvideosoundsspeech and data; software as a service (SaaS) services featuring software for the control and monitoring of cloud computing networks and Internet of things (IoT) devices; software as a service (SaaS) services featuring software for creatingaccessing and managing cloud operating system environment and computer networks; software as a service (SaaS) services featuring software interface for accessing cloudhigh performance computingcluster or grid computing resourceshybrid operating system environment and computing networks for workload management by administratorsmanagers and end-users; designarchitecturedevelopment and custom design of computer hardware; designarchitecturedevelopment and customization of computer software; technical supporttroubleshooting of computer software problems and providing backup computer programs and facilities; computer technology support serviceshelp desk services; technical consulting in the field of designing and selecting computer-based information systems and components and communications systems; new product design services; computer systems integration servicesmaintenance of computer softwaremanagement of wirelesswirelinecellularcloudpremise computer networks for others; computer consultation and technical consultation in the field of updating and maintenance of computer software and software design and development services in the fields of natural languagespeechspeakervoice and voice-print recognitionidentificationauthenticationvalidationverificationindexing and processing and language recognition