Classe 9
Recorded software and software packages, computer applicationsall the aforementioned products being offered only in the context of customer relationship management on behalf of third parties
Classe 35
Creating, establishing, managing and operating call centers and contact centers for third partiesadvisory services relating to the establishment, management and operation of call centers and contact centers for third partiescommercial assistance and advice relating to customer relationship managementdigital strategy advice and assistance in the context of customer relationship management on behalf of third partiesmarket studies and surveysadministrative processing of ordersopinion pollingstatistical information and studiesconsumer profiling for commercial and marketing purposesdefining and analyzing consumer behaviorresearch and verification of information and messages on the Internet, commercial intelligence and business intelligence on the Internetadvice and assistance to companies with respect to brand image and reputationoutsourcing services, information and advice with respect to outsourcingbusiness intermediary servicesentering, introducing, integrating, collecting, recording, gathering, transcribing, systematizing, retrieving and processing datasetting up, managing and compiling databasescomputer file managementsubscriptions to telecommunication services for third partiestelephone answering services for unavailable subscribersall the aforementioned services being offered only in the context of customer relationship management on behalf of third parties
Classe 36
Insurance, financial administration of insurance claims, insurance brokerage for third parties, information and consultancy with respect to insurance and insurance and reinsurance brokeragedebt collection, financial guarantee services particularly with respect to credit card and remote paymentall the aforementioned services being offered only in the context of customer relationship management on behalf of third parties
Classe 37
Advice and information with respect to troubleshooting, repair and maintenance of computer hardware, telephone hardware and electrical household appliances, these services being offered only in the context of customer relationship management on behalf of others
Classe 38
Telecommunication services, particularly: transmitting, receiving, processing and re-routing telephone calls and electronic messages, centralizing telephone calls, telephone telecommunications, telecommunications via computer terminals, via an Internet network, by transmission via an Internet server center, sending electronic messages, for answering, orienting and processing electronic messages, electronic mail, receiving, diffusing and transmitting messages, transmitting and exchanging information via multimedia carriers, communications via national and international networks, electronic exchange of messages via blogs, chatrooms, Internet sites and Internet forums, transmitting messages, computer-aided transmission of images and other data, providing access to telecommunication networks via computer, transmitting information on networks, providing access to online blogs, rental of access time to a database server centerinformation and advice relating to telecommunications
Classe 41
Training in the fields of telephone support, remote training, database management, data processing, communication and customer relationship managementonline publication particularly in the nature of blogs, electronic publication of columns, magazines, articles and newsletters online, providing online non-downloadable electronic publicationswriting and publishing texts, questionnaires, surveys, polls, brochures, forms (other than advertising texts), editing educational material
Classe 42
creating, developing and storing databases (terms considered too vague by the International Bureau-rule 13.2)b) of the Common Regulations)
Classe 42
IT consultancy, IT support, IT adviceprogramming for computersdevelopment (design), installation, maintenance, updating, customization and integration of software, software packages, computer applications and databasesrental of software, software packages and computer applications, software as a service (SaaS), cloud computingcomputer system design and analysisdatabase development servicescreating and maintaining websites for third parties, hosting websitesconversion of computer programs and data (other than physical conversion), conversion of data or documents from physical to electronic mediaelectronic data storagehosting of computer applicationselectronic data retrieval and analysiscomputer technology consulting services in the field of data analysisestablishing diagnostics of problems concerning consumer electronics, computer hardware and softwaretechnical implementation and technical management of telephone call centers and contact centers for third parties
