IPAS770
Concessão de registro em designação
RPI 2732
16/05/2023
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Dado oficial do INPI
ALVARIA
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Registro de marca em vigor (Madri)Tipo: VerbalEscritório: Brasil
Andamento no INPI
- Depósito07/10/21
- Publicação26/04/22
- Exame
- Deferimento22/11/22
- Concessão16/05/23
- Vigente07/10/31
Registro concedido em 16/05/2023 e em vigor até 07/10/2031, quando precisa ser renovado.
Proteção válida até:07/10/2031
Última movimentação publicada pelo INPI: 16/05/2023. Atualizamos a cada nova RPI, publicada semanalmente.
Diagnóstico de risco e oportunidade
Leitura executiva para decisão de naming, protocolo e monitoramento.
Situação INPI
Registro de marca em vigor (Madri)
Tipo de processo
Pedido e registro
Eventos registrados
3
Atualização mais recente
16/05/2023
Tipo de marca
Verbal
Classes Nice
9, 42
Data de depósito
07/10/2021
Data de registro
16/05/2023
Data de expiração
07/10/2031
Dados completos do processo
Campos estruturados da autoridade responsável e do histórico oficial.
Natureza
Madri
Produto/Serviço
Escritório responsável
Brasil
Tipo de titular
NÃO RESIDENTE
Localização do titular
US
Titulares e representantes
Titulares
ALVARIA, INC.
Representantes
Sem dados de representantes.
Classificação técnica
Classes Nice
Classe 9Classe 42
Códigos Vienna
Sem códigos Vienna disponíveis.
Produtos e serviços
Classe 9
Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contactsdownloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialersdownloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign managementdownloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and faxdownloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign managementdownloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skillsdownloadable computer software for managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contactsdownloadable computer software for creating desktop and management tools for customer contact centersdownloadable computer software for integrating customer relationship management with customer contact centersdownloadable computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networksdownloadable computer software for use in connection with customer contact centers and back office operations, namely, providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliancedownloadable computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
Classe 42
Consulting services in the field of designing software and hardware, implementing software and hardware, and software and hardware system integration, for use in customer contact centers, customer relationship management and workforce optimizationconsulting services in the field of optimizing the operational performance, controlling the operational performance and monitoring the operational performance of reporting software and hardware used for customer contact centers, customer relationship management and workforce optimizationsoftware as a service (SaaS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contactsproviding temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialersproviding temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign managementproviding temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and faxproviding temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign managementproviding temporary use of online non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contactsproviding temporary use of online non-downloadable software used to create desktop and management tools for customer contact centersproviding temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centersproviding temporary use of online non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networksproviding temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI complianceproviding temporary use of online non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
Publicações
Histórico de despachos e eventos da marca no INPI.
3 publicações encontradas
IPAS768
Deferimento de designação
RPI 2707
22/11/2022
IPAS756
Publicação de pedido de registro para oposição (exame formal de designação concluído)
RPI 2677
26/04/2022
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